Shipping Policy

At Zero Hype Co., we want you to know what to expect from the moment you place your order until it arrives.

Many of our products are made specifically for each customer. This helps us produce thoughtfully, reduce unnecessary inventory, and maintain the quality of every order.

This Shipping Policy applies to purchases made through www.zerohypeco.com.

Where We Ship

Zero Hype Co. currently ships to customers in:

  • Canada
  • United States

We may expand to additional countries in the future.

Available shipping options and costs will be displayed during checkout after you enter your delivery address.

Order Confirmation

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully and contact us as soon as possible if you notice an issue with your:

  • Product
  • Size
  • Colour
  • Quantity
  • Shipping address
  • Contact information

Because production may begin shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible once the order enters production.

Production Time

Most Zero Hype Co. products are made to order.

Orders are generally prepared and shipped within 2–7 business days after they have been successfully submitted for production.

Production time is separate from delivery time.

Production may occasionally take longer because of:

  • High order volume
  • Holiday demand
  • Product availability
  • Supplier delays
  • Quality-control checks
  • Large orders
  • Unexpected production issues

We would rather take the time to produce your item properly than send something that does not meet our standards.

Business days do not include weekends or recognized holidays.

Estimated Delivery

Once production is complete, your order is transferred to the shipping carrier.

Delivery time will depend on:

  • Your location
  • The product ordered
  • The fulfilment location
  • The shipping method selected
  • Carrier availability
  • Customs processing, where applicable

The delivery estimate shown during checkout is an estimate and not a guaranteed arrival date.

Production time and shipping time should both be considered when estimating when your order will arrive.

Please allow additional time during holidays, major promotions, severe weather, carrier disruptions, or other high-volume periods.

Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping rates may vary depending on:

  • Delivery destination
  • Product type
  • Number of items
  • Fulfilment provider
  • Package size and weight
  • Selected shipping method

You will always have an opportunity to review your shipping cost before completing your purchase.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.

Tracking information may take several business days to update after a shipping label has been created. In some cases, a carrier may not scan the package until it reaches a regional facility.

Please do not be concerned if your tracking information does not update immediately.

Some delivery services or destinations may provide limited tracking. Where tracking is unavailable, we will still assist with reasonable order-status questions.

Orders With Multiple Items

Items from the same order may occasionally be produced or shipped from different locations.

As a result:

  • Items may arrive in separate packages
  • Packages may arrive on different days
  • You may receive more than one tracking number

You will not be charged additional shipping after checkout because an order is divided into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check your:

  • Street address
  • Apartment or unit number
  • City
  • Province or state
  • Postal or ZIP code
  • Country

Contact us immediately if you discover an address error.

We will make reasonable efforts to correct the address before production or shipping begins, but changes cannot be guaranteed once the order has entered production or has been transferred to the carrier.

Zero Hype Co. is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Customs, Duties, and Taxes

Orders shipped between Canada and the United States may cross an international border.

Depending on the destination and how the order is fulfilled, an order may be subject to:

  • Import duties
  • Customs charges
  • Brokerage fees
  • Local taxes
  • Government processing fees

Where these charges are not collected during checkout, they may be charged to the recipient before delivery.

Zero Hype Co. does not control fees assessed by governments, customs authorities, postal services, or independent shipping carriers.

Shipping Delays

We work with our production and delivery partners to move orders as efficiently as possible, but some delays are outside our control.

Delays may result from:

  • Severe weather
  • Natural disasters
  • Carrier interruptions
  • Customs inspections
  • Labour disruptions
  • Public emergencies
  • Incorrect delivery information
  • Product shortages
  • Seasonal order volume
  • Transportation or technical issues

If we learn that an order will experience a significant production delay, we will make reasonable efforts to contact the customer and provide an updated estimate.

Where required, customers will be given the opportunity to accept a significant delay or cancel the affected order for a refund.

Lost Packages

A package may occasionally appear delayed while it is still moving through the carrier’s network.

Before contacting us, please:

  1. Review the tracking information.
  2. Confirm that the shipping address is correct.
  3. Check with other members of your household.
  4. Check around the delivery location.
  5. Contact the carrier when appropriate.

If the tracking has not updated for an unusual period or the package appears to be lost, contact us at customerservice@zerohypeco.com.

We will review the order and work with the shipping or fulfilment provider to determine the appropriate next step.

Depending on the circumstances, the solution may include a replacement, refund, carrier investigation, or another reasonable resolution.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check around your property
  • Ask household members or neighbours
  • Check with building management or reception
  • Confirm the delivery address
  • Allow one additional business day, as some carriers mark packages as delivered shortly before arrival
  • Contact the shipping carrier

If the package still cannot be located, contact us. We will do our best to assist, although a carrier investigation may be required before a replacement or refund can be considered.

Damaged or Incorrect Orders

Please contact us promptly if your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete
  • Materially different from what you ordered

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • A photograph of the packaging, when relevant

We will review the issue and work toward a fair resolution under our Refund and Return Policy.

Please do not return an item before contacting us and receiving return instructions.

Returned-to-Sender Packages

A package may be returned to the sender because of:

  • An incorrect address
  • An incomplete address
  • Multiple failed delivery attempts
  • Failure to collect the package
  • Refusal of delivery
  • Unpaid customs or import charges

If a package is returned because of information provided by the customer or because the package was not accepted or collected, additional shipping charges may apply before it can be sent again.

We will review each situation fairly and explain the available options.

Contact Us

Questions about an order or shipment may be sent to:

Zero Hype Co.
Email: customerservice@gmail.com
Website: www.zerohypeco.com

Please include your full name and order number so we can assist you efficiently.

At Zero Hype Co., integrity matters. We will be honest about delivery expectations, communicate when we become aware of a significant issue, and make every reasonable effort to help when an order does not arrive as expected.