Terms of service
Welcome to Zero Hype Co.
These Terms of Service explain the basic rules for using www.zerohypeco.com and purchasing from our store.
Throughout these Terms, “Zero Hype Co.,” “we,” “us,” and “our” refer to Zero Hype Company, operating as Zero Hype Co. By visiting our website or placing an order, you agree to these Terms and our related store policies.
Our goal is simple: to operate honestly, protect our customers, and provide a fair shopping experience.
1. About Zero Hype Co.
Zero Hype Co. creates lifestyle-driven premium apparel for the sports subculture.
Our store is hosted by Shopify. Some products may be printed, fulfilled, or shipped by trusted production and delivery partners.
When you purchase from our website, your purchase is made directly from Zero Hype Co.
2. Using Our Website
You may use our website only for lawful purposes.
When placing an order, you agree to provide accurate and complete information, including your name, payment details, contact information, and shipping address.
You may not use our website to:
- Commit fraud or unlawful activity;
- Attempt to access another person’s account;
- Disrupt or damage our website;
- Copy or misuse our artwork, branding, or content;
- Submit false payment or order information; or
- Purchase products for unauthorized commercial resale.
We may restrict access or cancel an order where fraud, abuse, security concerns, or unlawful activity are reasonably suspected.
3. Product Information
We make every reasonable effort to present our products accurately.
However, colours may appear slightly different depending on your screen, device, lighting, or display settings. Some website images may include digital mockups or AI-generated lifestyle imagery used to show how products may look when worn.
Please review product descriptions and size charts before ordering.
Because some items are printed or produced individually, small variations in print placement, stitching, colour, or finish may occur. These natural production differences are not necessarily defects.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can make it right.
4. Product Availability
Products, colours, sizes, and designs are subject to availability.
Adding an item to your cart does not reserve it. Occasionally, an item may become unavailable after an order is placed because of inventory changes or production limitations.
If we cannot fulfil an item, we will notify you and refund the amount paid for that item.
We may also limit quantities or discontinue products and collections at any time.
5. Pricing and Payment
Prices are displayed in the currency shown on our website.
Before completing your purchase, you will be able to review:
- Product prices;
- Shipping charges;
- Applicable taxes;
- Discounts; and
- Your total order amount.
Payments are securely processed through Shopify or an authorized payment provider. Zero Hype Co. generally does not directly receive or store your complete credit-card information.
Prices may change without notice, but changes will not normally affect an order that has already been accepted.
If an obvious pricing or technical error occurs, we may contact you with the option to continue at the corrected price or cancel the affected item for a refund.
6. Order Acceptance
After placing an order, you will receive an order confirmation. This confirms that we received your order but does not always mean that production has started.
We may cancel or hold an order when:
- A product is unavailable;
- Payment cannot be verified;
- Fraud or unauthorized activity is suspected;
- Incorrect pricing or inventory information was displayed;
- The order contains incomplete information; or
- We cannot reasonably fulfil or deliver it.
If we cancel an order after payment has been processed, we will refund the affected amount to the original payment method.
7. Made-to-Order Products
Some Zero Hype Co. products are created after your order is placed.
Production may begin quickly, so changes or cancellations may not be possible once an order enters production.
Before submitting your order, please carefully confirm:
- Product;
- Size;
- Colour;
- Quantity;
- Shipping address; and
- Contact information.
We will make reasonable efforts to help with changes submitted promptly, but we cannot guarantee that a made-to-order product can be changed or cancelled.
This does not affect your rights if an item is damaged, defective, incorrect, or otherwise covered by applicable consumer law.
8. Shipping and Delivery
Shipping estimates are provided in good faith but are not guaranteed delivery dates.
Orders may require both production time and shipping time. Delays may occasionally result from:
- High order volume;
- Carrier disruptions;
- Severe weather;
- Customs processing;
- Inventory or production issues;
- Incorrect shipping information; or
- Events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays or failed delivery caused by incorrect information provided during checkout, but we will make reasonable efforts to assist.
Orders shipped between Canada and the United States may be subject to customs duties, taxes, brokerage fees, or other charges. Where these charges are not collected during checkout, they may be the responsibility of the recipient.
Please review our Shipping Policy for additional details.
9. Returns, Refunds, and Exchanges
Returns, refunds, replacements, and exchanges are handled according to our Refund and Return Policy.
Because many products are made to order, we may not be able to accept returns based only on:
- Change of mind;
- Incorrect size selection;
- Incorrect colour selection; or
- Customer ordering error.
However, we will work to resolve legitimate issues involving products that are:
- Damaged;
- Defective;
- Incorrect;
- Missing; or
- Materially different from their description.
Nothing in these Terms removes any customer right that cannot legally be waived.
10. Promotions and Discount Codes
Discounts and promotions may have specific terms, expiry dates, product restrictions, or usage limits.
Unless otherwise stated:
- Discounts cannot be combined;
- Discounts cannot be applied to past orders;
- Promotional items remain subject to availability; and
- Codes do not have a cash value.
We may correct or cancel a promotion affected by fraud, misuse, or an obvious technical error.
We will not intentionally use misleading pricing, false scarcity, or unavailable offers to pressure customers into purchasing.
11. Customer Accounts
You may have the option to create an account on our website.
You are responsible for keeping your login information secure and for activity completed through your account.
Please contact us promptly if you believe your account has been accessed without permission.
We may temporarily restrict an account when reasonably necessary to investigate fraud, protect customer information, or maintain website security.
12. Privacy
Your privacy matters to us.
Our Privacy Policy explains how we collect, use, store, and protect customer information.
We do not sell or rent customer information. Information is shared only where reasonably necessary to process payments, fulfil orders, deliver products, operate our website, protect against fraud, or meet legal requirements.
Marketing messages may be unsubscribed from at any time. Order confirmations, shipping notices, security messages, and customer-service communications are considered necessary transactional communications.
13. Intellectual Property
The Zero Hype Co. name, ZH monogram, logos, artwork, apparel graphics, statements, photographs, written content, packaging, and website design belong to Zero Hype Co. or are used with permission.
Purchasing a product gives you ownership of the physical item. It does not give you permission to copy, reproduce, modify, print, resell, or commercially use our designs or branding.
You may share ordinary photographs of products you purchased for personal and non-commercial purposes.
Unauthorized reproduction or commercial use of Zero Hype Co. intellectual property is prohibited.
14. Reviews and Customer Content
Customers may have the opportunity to submit reviews, comments, photographs, or feedback.
You remain the owner of original content you submit. When you intentionally submit content for publication, you give Zero Hype Co. permission to display and share it in connection with our website, products, and marketing.
Submitted content must not:
- Violate another person’s rights;
- Contain unlawful or harmful material;
- Include false or misleading claims;
- Contain malicious software; or
- Include content you do not have permission to share.
We may remove content that violates these standards. We will not remove an honest review simply because it is critical.
15. Third-Party Services
Our website may use services provided by Shopify, payment processors, fulfilment providers, shipping carriers, social-media platforms, and other technology partners.
These independent services may have their own terms and privacy policies.
Zero Hype Co. is not responsible for the content, security, availability, or practices of third-party websites that we do not own or control.
16. Website Availability
We work to keep our website accurate, secure, and available. However, uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, security updates, technical problems, provider outages, or circumstances outside our control.
We may update, change, or remove website features when reasonably necessary. This will not remove our obligations relating to orders we have already accepted.
17. Responsibility and Liability
We stand behind our responsibilities and will make reasonable efforts to resolve legitimate customer concerns fairly.
To the maximum extent permitted by law, Zero Hype Co. is not responsible for indirect or unexpected losses resulting solely from website interruptions, third-party service failures, delivery delays outside our control, or misuse of our website.
Where liability may legally be limited, our responsibility relating to an order will generally not exceed the amount paid for that order.
These limitations do not apply to fraud, intentional misconduct, gross negligence, privacy violations, mandatory consumer rights, or any responsibility that cannot legally be excluded.
18. Events Outside Our Control
Occasionally, events outside our reasonable control may affect production, website operation, fulfilment, or delivery.
These may include severe weather, natural disasters, labour disruptions, transportation delays, customs delays, government actions, cyberattacks, public emergencies, supplier interruptions, and widespread technical outages.
When this happens, we will make reasonable efforts to communicate with affected customers and provide an appropriate solution, replacement, or refund where required.
19. Customer Rights
These Terms do not replace or remove mandatory consumer rights available in Canada or the United States.
If any part of these Terms conflicts with a law that cannot be waived, the applicable law will take priority.
Our intention is not to avoid responsibility. It is to create clear and fair expectations for both Zero Hype Co. and our customers.
20. Resolving Concerns
We want the opportunity to resolve concerns directly and fairly.
Please contact us with:
- Your name;
- Your order number;
- A description of the issue; and
- The outcome you are requesting.
We will review the matter in good faith and respond as clearly and reasonably as possible.
Contacting us does not prevent you from exercising any legal right or contacting an appropriate consumer or privacy authority.
21. Changes to These Terms
We may update these Terms when our business, website, products, services, or legal obligations change.
The updated version will be posted on this page with a revised effective date.
The Terms in place when your order was accepted will generally continue to apply to that order.